PLATINUM PWR ENTERTAINMENT
SMS Terms and Conditions
SMS/Text Messaging Terms
By opting in to receive SMS/text messages from PLATINUM PWR ENTERTAINMENT, you agree to these SMS Terms.
Program description
Messages may include responses to inquiries, booking confirmations, event updates, scheduling reminders, customer support communications, and other information directly related to our entertainment services.
Message frequency
Message frequency varies depending on your interactions with us.
Costs
Msg & data rates may apply. Check your mobile plan for details.
Opt-out
You may opt out at any time by replying STOP to any message. After you opt out, we will send a final confirmation message and then stop sending SMS messages, except as required to honor your opt-out request or as otherwise permitted by law.
Help
Reply HELP for help or contact us @platinumpwrentertainment.com or 404-897-8255.
We maintain records of consent, message interactions, and opt-out requests as required for legal and carrier compliance.
Use of Our Services
Eligibility
You must be at least 18 years old or have legal permission to engage in bookings, inquiries, or service agreements.
Accuracy of Information
You agree to provide accurate and complete information when submitting inquiries, booking services, or communicating with us.
Bookings & Service Agreements
Scheduling & Changes
All bookings are subject to availability. We reserve the right to modify or reschedule services when necessary, and we will notify you promptly of any charges.
Cancellations
Cancellation policies may vary depending on the service. You are responsible for reviewing and complying with any and cancellation requirements provided at the time of the booking.
Compliance & Recordkeeping
User Responsibilities
Prohibited Conduct & Behavior
You agree to provide accurate and complete information when submitting inquiries, booking services, or communicating with us.
Accountability
You are responsible for any actions taken under your communication channels, including SMS interactions, inquiries, and bookings.
Limitation of Liability
We are not liable for delays, interruptions, or damages arising from circumstances beyond our control, including technical issues, third‑party failures, or user‑provided misinformation.
Contact Information
If you have questions about these Terms & Conditions, please contact us directly through your preferred communication method.
Return & Refund Policy
Thank you for choosing our services. We are committed to providing exceptional entertainment and event experiences. Many of our services require advanced planning, scheduling, staffing, and the reservation of dates, our refund policy is designed to be fair to both our clients and our business. Approved refunds will generally be issued to the original payment method within 7-14 business days after approval. Processing times may vary depending on the client's financial institution.
DJ Entertainment Services
Reservations & Deposits
A non-refundable deposit reservation deposit is required to secure all event dates. Reservation deposits compensate for reserving your date and declining other booking opportunities. Deposits are non-refundable unless PLATINUM PWR ENTERTAINMENT is unable to provide the contracted services.
Remaining Balance
The remaining balance is due according to the payment schedule stated in your service agreement. Failure to pay according to the agreement may result in cancellation of services.
Cancellation
If a client cancels:
* More than 60 days before the event:
* Payments made beyond the non-refundable deposit may be refunded, less any expenses already incurred.
* Between 30-59 days before the event:
* Up to 50% of payments received (excluding the deposit) may be refunded depending on work already completed.
* Less than 30 days before the event:
* No refunds will be issued due to staffing commitments, scheduling, and preparation expenses.
Company Cancellation
If PLATINUM PWR ENTERTAINMENT must cancel for any reason within our control and cannot provide a qualified replacement, the client will receive a full refund of all payments received, including the reservation deposit.
DJ Instruction & Training
Instructional sessions, workshops, coaching, and training are refundable only if canceled at least 48 hours before the scheduled session.
Missed appointments or no-shows are not eligible for refunds.
If we must cancel a session, clients may choose either:
A full refund, or
Rescheduling at no additional cost.
Event Planning Services
Planning services begin immediately upon execution of the service agreement.
Because planning work is performed continuously, refunds are based upon work completed.
If canceled:
Before planning work begins:
Payments beyond the reservation deposit may be refunded.
After planning has begun:
Refunds will be prorated based on services already completed.
Completed planning services, vendor negotiations, design work, scheduling, consultations, and planning hours are non-refundable.
Catering Services
Food purchases, ingredient ordering, staffing, and preparation begin well before the event.
Therefore:
Cancellations more than 14 days before the event may qualify for a partial refund.
Cancellations within 14 days of the event generally are not refundable due to food purchases and preparation commitments.
Prepared food that has been accepted by the client cannot be returned or refunded due to food safety regulations.
Consultation Services
Consultation fees are earned at the time services are rendered.
Completed consultation sessions are non-refundable.
Consultations canceled at least 24 hours in advance may be rescheduled.
No-shows are considered completed appointments.
All sales of downloadable products, templates, digital files, educational materials, music downloads, or other digital content are final.
Because digital products are delivered immediately, refunds cannot be issued after purchase except where required by law.
Digital Products
Chargeback Policy
Clients agree to contact us directly to resolve any billing or service concerns before initiating a chargeback or payment dispute with their financial institution.
We maintain signed contracts, invoices, communications, event documentation, and payment records to verify services provided.